Focus DIY for home and garden

TERMS AND CONDITIONS OF SALE

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our Website to you. Please read these terms and conditions carefully before ordering any products from our Website. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our Website.

In these terms and conditions:

"Content" means all information, advice and downloaded materials contained or included by reference or accessed from this Website;
"Focus" means Focus (DIY) Ltd and any successor to its business;
"Special Terms and Conditions of Sale" means special terms and conditions of sale relevant to certain types of products (including as to delivery and your rights to cancel) and which apply in addition to these terms and conditions of sale;
"We" and "Us" means Focus (DIY) Ltd and any successor to its business;
"Website" means this website; and
"Working Day" means every day of the year except Saturdays, Sundays, and English statutory and public holidays.

1. Service Availability

This Website is only intended for use by people resident in the UK. Delivery of products ordered from this Website is only available to the UK mainland. Focus does not accept orders through the Website from individuals outside the UK.

2. Application

By placing an order for a product from this Website you warrant that you:
(a)                     are legally capable of entering into binding contracts;
(b)                     are at least 18 years old;
(c)                     are resident in the United Kingdom;
(d)                     are accessing the Website from the United Kingdom; and
(e)                     accept these terms and conditions, and that they shall be incorporated in every contract for the purchase of products from the Website. Where Special Terms and Conditions of Sale apply these will be notified to you and you will be required to accept them prior to placing an order for the relevant products on the Website. To the extent that there is any inconsistency between any such Special Terms and Conditions of Sale and those terms and conditions, such Special Terms and Conditions of Sale will prevail.

3. Contract Formation
After placing an order through the Website you will receive an email from Us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Us to buy a product. All orders are subject to acceptance by Us and we reserve the right to decline to sell products.
We will confirm acceptance of your order by sending you an order preparation confirmation by email ("Order Preparation Confirmation"). The contract between you and Us will only be formed when we send you the Order Preparation Confirmation ("Contract").

The Contract will relate only to products whose dispatch we have confirmed in the Order Preparation Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Preparation Confirmation.
We recommend that you also read our Security Policy and General Terms and Conditions and Privacy Policy which will also be incorporated in any Contract for the purchase of products from the Website.

4. Product Information
All products and services contained on or referred to in this Website (including Content that can be downloaded) are subject to availability and Focus has the right to withdraw any product or service at any time without notice. Focus cannot guarantee that the appearance and/or colours of the products shown on this Website exactly reproduce the appearance and/or colours of the physical products themselves.

5. Prices and payment
Payment for all products must be by credit or debit card. We accept payment with all Visa and Mastercard branded cards issued by UK banks plus American Express We will not charge your credit or debit card until we despatch your order.

All prices for products will be as displayed on this Website from time to time except in the case of obvious error and are inclusive of VAT. Delivery will be charged in addition. Such delivery charges and any additional charges are clearly displayed where they apply. Click here for standard delivery details. Please note that Special Terms and Conditions of Sale may contain provisions relating to delivery. If they do then in the event of any inconsistency the Special Terms and Conditions of Sale will prevail over the standard delivery provisions referred to above.

Prices of products are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Preparation Confirmation.
Our Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures prior to acceptance of an order so that, where a product's correct price is less than our stated price. We will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Website We may at our discretion either reject your order without liability to you and notify you of such rejection or contact you for instructions before dispatching the product.
We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an Order Preparation Confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing.

From time to time, the prices for products displayed on this Website may differ from the prices payable for the same products in Focus stores. If a lower price is displayed on this Website than is displayed for the same product at a Focus store, We are under no obligation to honour that lower price in any Focus store. If a lower price is displayed in a Focus store than is displayed for the same product on this Website, We are under no obligation to honour that lower price on this Website.

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when We receive full payment of all sums due in respect of the products, including delivery charges.

6. Availability and delivery

Your order will be fulfilled within 30 days of the date we received your order, unless there are exceptional circumstances.
All delivery times apply to products that are in stock.
Unfortunately we are unable to specify the exact time of delivery.
Unless otherwise stated, all deliveries will be made direct to your door. We are not responsible for additional lifting or carrying of the products.
We de not deliver items to multiple addresses.
We regret that we are able to deliver to the UK mainland only and not to Northern Ireland, Scottish Islands, Isle of Scilly, Isle of Man, Isle Of Wight, Jersey, Guernsey and BFPO addresses.
Not all stores stock every item, please check before you travel. Offers are not available in stock liquidation and store closing stores. Some offers may not apply at focusdiy.co.uk.
We endeavour to supply products which meet our customers' expectation. We recommend to our customers that they should confirm before any tradesman or fitter has been arranged that the goods ordered have been received complete and in good condition.

7. your right to cancel

Unless the products are subject to Special Terms and Conditions of Sale containing provisions to the contrary in relation to those products you may cancel your order at any stage in accordance with this condition 7 before, and up to 30 days after, the products are delivered to you and in any event if you are contracting as a consumer, you may cancel your order at any time within seven Working Days, beginning on the day after you received the products

To cancel your order before delivery, you must notify our customer services department in writing or by email at our registered office or email address given in condition 12 below. To cancel your order after delivery you must notify our internet department at our distribution centre on the telephone number given in condition 12. You must as soon as reasonably practicable return the products We have delivered to you (together with the sales invoice for those products) at your own cost and risk to any Focus store, return them to our internet department at the address given in condition 12 quoting the cancellation number given to you when you called our internet department on the outside of the package or contact us to arrange for collection of the products. If you are returning products to a Focus store you should inform the store staff that you ordered the products via the Website and give to them the cancellation number given to you by our internet department.

We aim to process your order for despatch to you within three to five Working Days of receiving it. Consequently, even if you do cancel your order shortly after placing it, it is possible that We may be unable to prevent products you have ordered being despatched to you and you may then need to return them to Us.

Products must be returned or made available for collection preferably within their original packaging. If you are contracting as a consumer and you cancel your order within seven Working Days (beginning on the day alter you received the products) We will refund you the amount paid for the products including the delivery charges. However you will be responsible for the cost of returning-them to us. The cost of the return delivery will be deducted from the amount credited back to your credit card following receipt of the cancelled order at our distribution centre. If you are not contracting as a consumer or if you are contracting as a consumer but cancel your order after seven Working Days (beginning an the day after you received the products) but before expiry of 30 days after the products are delivered to you, unless condition 8 applies, We will refund you the amount paid for the products only and not the delivery charges paid by you and you will be responsible for the cost of returning the products to us. The cost of both the delivery and collection of the order will be deducted from the amount credited back to your credit card following receipt of the cancelled order at our Distribution Centre.

Unless condition 8 applies it you wish Us to arrange for the collection of the products you will be liable for the cost of such collection. Details of such costs are available on request. Where you return the product to Us you shall be responsible for the cost of such return unless condition 8 applies. This cost will be deducted from the amount to be credited back to your credit card.
This condition 7 is in addition to any statutory rights you may have as a consumer, which remain unaffected.

8. Faulty, incorrect or damaged products

If the products are faulty, incorrect or damaged on delivery, We will (at your option) replace or exchange any such products, or refund to you the price paid including all delivery charges provided that:
(a) you notify us of the fault, mistake or damage within seven days of receipt of product; or
(b) where you can show that it was not reasonably possible to give such notice within the above period, you give notice of the fault, mistake or damage in a period which is reasonable in the circumstances.

Alternatively, where the products have been delivered directly by our supplier, you may contact the supplier in accordance with the above to request repair, replacement or exchange of such products at the supplier's cost.

Faulty, incorrect or damaged products may be returned to Focus at any Focus store. You will be entitled to a refund of the costs incurred in returning the products. Alternatively, Focus can arrange for collection of the products at your request. You will not be required to bear the cost of such collection.

9. Refunds

Refunds for cancellation pursuant to condition 7 above shall be made within 30 days of the date of cancellation. You are reminded of your obligations relating to the return of the products set out in condition 7.

Refunds for faulty, incorrect or damaged products shall be made within 30 days of the date of return of the products.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

This condition 9 is in addition to any statutory rights you may have as a consumer, which remain unaffected.

10. Limitations of Liability

Information contained on this Website is for general guidance only. Although We make every effort to ensure that information and advice on this Website is accurate, the appropriate materials, tools and methods can vary widely based on the specific facts involved. Accordingly, information provided on the Website is unlikely to be comprehensive. If you are inexperienced in carrying out DIY work, or are unsure of your abilities, you should always seek expert advice from appropriate qualified consultants and service providers. It is your responsibility to ensure that you read and follow all product use and safety information at all times.

The on-line help and advice service is provided to assist you with your DIY projects. Any advice is provided in good faith on the basis that the information supplied by you is complete and accurate. The advice should not be relied upon in substitution for appropriate professional expert advice.

Focus are unable to offer advice regarding electricity, gas or water. We recommend that you should always-consult an appropriate professional electrician or CORGI registered plumber. When working with electricity always turn off at the mains.

We warrant to you that any product purchased from us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our total liability for losses you suffer as a result of Us breaking the terms of the Contract (in respect of each event or series of connected events) is strictly limited to the net purchase price of the product you purchased and any losses which are a foreseeable consequence of Us breaking the Contract. Losses are foreseeable where they could be contemplated by you and Us at the time your order is accepted by Us.

We do not exclude or limit in anyway liability,
(a)                     for death or personal injury arising from our negligence;
(b)                     for fraud or fraudulent misrepresentation;
(c)                     under section 2(3) of the Consumer Protection Act 1987;
(d)                     for any matter for which it would be illegal for Us to exclude or attempt to exclude our liability; or
(e)                     for any deliberate breaches of the Contract by Us that would entitle you to terminate the Contract between Us.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and Us, including but not limited to:
(a)                     loss of income or revenue;
(b)                     loss of business;
(c)                     loss of profits or contracts;
(d)                     loss of anticipated savings;
(e)                     loss of data; or
(f)                     waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise,
provided that this paragraph shall not prevent claims for loss of or damage to your tangible property that fall within any of the preceding terms of this condition 10, or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this condition 10.

11. General

We strongly recommend that any manuals and safety instructions provided with tools, products or materials used in carrying out any DIY project should be read and carefully followed at all times.

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by any circumstance or cause beyond our reasonable control which shall include, but not be limited to, acts of God, strikes or any other industrial action, war, civil commotion, acts of government or any change in statute, order or regulation having the force of law that affects our operation or affairs. If any such circumstances occur We will discharge our obligations as soon as practicable after such circumstances have ceased to affect our operations.

Headings in these conditions are for convenience only and shall not affect its interpretation or construction.

A person who is not a party to any Contract entered into by Us has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of such Contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
You may not transfer, assign, charge or otherwise dispose of a Contract for the purchase of products or any of your rights or obligations arising under it without our prior written consent.

We may transfer, assign: charge, sub-contract or otherwise dispose of a Contract for the sale to you of products or obligations arising under it, at any time during the term of the Contract.

The invalidity, illegality or unenforceability of the whole or part of a term, or condition of these terms and conditions does not affect or impair the continuation in force of the remainder of these terms and conditions.

If We fail at any time during the term of a Contract for the sale to you of products to insist on strict performance of any of your obligations under such Contract or any of these terms and Conditions of the Special Terms and Conditions of Sale, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this shall not constitute a waiver of such rights or remedies to which We are entitled under such Contract and shall not relieve you from compliance with such obligations. A waiver by Us of any default shall not constitute a waiver of any subsequent default. No waiver by Us of any of these terms and conditions or of any Special Terms and Conditions of Sale shall be effective unless it is expressly stated to be a waiver and communicated to you in writing.

These terms and conditions and any document expressly referred to in them represent the entire agreement between you and Us in relation to the subject matter of any Contract for the purchase of products and supersede any prior agreement understanding or arrangement between you and Us, whether oral or in writing. You acknowledge that you have not relied on any representation undertaking or promise given by Us or shall and that none shall be implied from anything said or written in negotiations between you and Us prior to such Contract, except as expressly stated in these conditions. Neither you nor Us shall have any remedy in respect of any untrue statement made by the other, whether orally or in wilting prior to the date of any such Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

Any Contract made between you and Us shall be in the English language and will be governed by English law.
The courts of England and Wales have exclusive jurisdiction to settle any dispute arising from or connected with the use of, or the sale of products from, this Website.

12. Contact Details

Registered office:
FOCUS (DIY) Ltd
Gawsworth House
Westmere Drive
Crewe
Cheshire
CW1 8XE

Registered in England under number 1779190
To contact Us by telephone please ring 01270 001555
To contact Us by email please mail to info@focusdiy.co.uk

Internet Department
Focus Distribution Centre
Canalside
Bonehill Road
Tamworth
Staffordshire
B78 3HJ

Telephone number 0845 900 4244
VAT registration number of Focus (DIY) Limited: 487174509

GENERAL TERMS AND CONDITIONS AND PRIVACY POLICY

These General Terms and Conditions and Privacy Policy set out the terms and conditions under which you may have access to, and use of, this Website (including all information, advice and downloaded materials contained or included by reference or access from it).

Accuracy of information

The material contained on this Website has been prepared solely for the purpose of providing general information about Focus (DIY) Ltd ("Focus"), its subsidiaries and associated companies and the products and services they offer. While Focus has taken reasonable steps to ensure the accuracy of information contained herein, Focus makes no representation and gives no warranty, express or implied, as to the accuracy and completeness of any information on this Website: Focus accepts no responsibility for any omission or incompleteness of the information included on this Website. Focus reserves an absolute right to change or remove any piece of information contained herein at its sole discretion. Certain information on this Website is of a historical nature and may now be out of date. All historical information should be-understood as speaking from the date of its original publication.

Limitation of Liability

Information contained on this Website is for general guidance only. Although We make every effort to ensure that information and advice on this Website is accurate, the appropriate materials, tools and methods can vary widely based on the specific facts involved. Accordingly, information provided on the Website is unlikely to be comprehensive if you are inexperienced in carrying out DIY work, or are unsure of your abilities, you should always seek expert advice from appropriate qualified consultants and service providers. It is your responsibility to ensure that you read and follow all product use and safety information at all times.

Focus is unable to offer advice regarding electricity, gas or water. We recommend that you should always consult an appropriate professional electrician or CORGI registered plumber. Always read and follow any relevant manuals and safety instructions, and when working with electricity always turn off at the mains.

The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressed exclude:

· all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
· any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:

·       loss of income or revenue;
·       loss of business;
·       loss of profits or contracts;
·       loss of anticipated savings;
·       loss of data;
·       loss of goodwill;
·       waste management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

The entire liability of Focus under or in connection with the supply of information or advice from this Website whether for negligence, misrepresentation or otherwise, is limited in respect of each event or series of connected events, to £1,000.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Focus does not represent or warrant the privacy and/or security of e-mails during internet transmission.

Hyperlinks

In the event that this Website from time to time contains any hypertext-links to other websites, Focus has not reviewed, is not responsible for, and accepts no liability in respect of, any information or opinion contained on any such other website. The inclusion of such hyperlinks, however, does not imply any endorsement or recommendation of those Websites or the contents of those Websites by Focus. Focus cannot give any undertaking that products you purchase from a third party to whose website We have provided a link on this Website will be of satisfactory quality and such warranties are DISCLAIMED by us absolutely. This does not affect your statutory rights against that third party seller.

Use of the Website

The content of this Website and material herein are subject to copyright and other intellectual property rights, the ownership of which belongs to Focus. Any downloading, printing or copying from or other use of this Website or material contained on it shall not assign or transfer title or grant any right to any third party in respect of software or other material on it. Focus grants you a non-exclusive personal licence, within the United Kingdom only, to access the content of this Website for your own personal domestic use, including copies of this Website on your computer and printing off hard copies for that purpose. This licence shall include information booklets and any other material downloaded from this Website.

Focus has the right to revoke this licence at any time or to remove content from the scope of the licence. Focus makes no representation that any information or the content of this Website is appropriate or available for use in countries other than the United Kingdom. The material contained on this Website may not be modified, deleted, reproduced or used or otherwise made available for any other purpose without Focus' prior permission.

DATA PROTECTION AND PRIVACY

Our privacy policy

FOCUS is committed to protecting and respecting your privacy. Any personal information we collect will be used in accordance with the Data Protection Act 1998 ("Act") and other applicable laws.
In this Data Protection and Privacy Policy references to "we" and "us" are to Focus.

Control of personal information

For the purposes of the Act, the data controller is Focus (DIY) Limited:

Contact details:

Registered office
Focus (DIY) Limited
Gawsworth House
Westrnere Drive
Crewe
Cheshire
CW1 6X13

Registered in England under number 1779190
To contact us by telephone please ring 01270 501955
To contact us by email please mail to info@focusdiy.co.uk

What information do we collect from you?

We may collect and process the following data about you:
·       Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, or at the time of ordering products. We may also ask you for information when you report a problem with our Website.
·       If you contact us, we may keep a record of that correspondence.
·       We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
·       Details of transactions you carry out through our Website and of the fulfilment of your orders.
·       Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Where do we store your personal data?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.

Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How do we use your information?

We use information held about you in the following ways:
·       To ensure that content from our Website is presented in the most effective manner for you and for your computer.
·       To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
·       To carry out our obligations arising from any contracts entered into between you and us.
·       To allow you to participate in interactive features of our service, when you choose to do so.
·       To notify you about changes to our service.

We use third parties to carry out certain activities on our behalf. Examples include fulfilling orders, carrying out surveys and installations, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer-service. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.

To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to rise in future security checks.

We would like to keep you informed of our products and services which are similar to those which you have previously purchased from us, by email, post and/or telephone. Please write to us at the address specified above if you specifically do not want to receive this information or email us at email address specified above.

We may share non-personal aggregate statistics (group) data about visitors to this Website, sales and truths patterns with connected group companies or other parties (for example we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). However we do not sell or share any information about you as an individual user of this Website unless You agree to us doing so.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (where the terms "holding company" and "subsidiary" shall have the meanings given to them by section 1159 and Schedule 6 of the Companies Act 2006 but for the purposes of section 1159(1) a company shall be treated as a member of another company even if any shares in that other company are registered in the name of (i) a person by way of security (where the company has provided the security) or (ii) a person as nominee for the company).

We may also disclose your personal information to third parties:
·       In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
·       If Focus or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
·       If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our General Terms and Conditions or Terms and Conditions of Sale and other agreements; or to protect the rights, property, or safety of Focus, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and help us to track visitors to our Website, so we can better understand what portions of our Website best serve you.

Our cookies do not contain any personally identifying information, but they do enable us to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.

It is not possible to purchase using www.focusdiy.co.uk unless you have cookies turned on and we recommend that you leave them turned on. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Links

We may from time to time establish relationships with other companies that will enable you to access the websites of such companies directly from our Website. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant website.

We will try to provide you with links to high quality, reputable websites which we believe will be of interest and relevant to you, but please note that such third party websites are not under our control and we do not contribute to the content of such websites. When you click through to these websites you leave the area controlled by Focus. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the website content or the services offered to you by these websites.

How does Focus protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you It is important for you to protect against unauthorised access to your password and to your computer and we ask you not to share your password with anyone. Be sure to sign off when you have finished using a shared computer.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

What choices do I have?

You do not have to provide Focus with any of the information requested, however your computer will need to accept cookies to enable you to place orders with www.focusdiy.co.uk.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by post, telephone or email.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Can I access information held about me?

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Children

Focus does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.focusdiy.co.uk only with the involvement of a parent or guardian.

How do I make a complaint to Focus?

Focus will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:

Customer Service Manager

Focus DIY Limited
Gawsworth House
Westmere Drive
Crewe
CW1 6XB

Policy changes

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Focus will be posted here and will take effect immediately. This policy was last updated in June 2010.

Tell us what you think

Focus welcomes your questions and comments about privacy. If you have any questions please contact us by post email or telephone.

Conditions of use for Summer Discount Card.
The Summer Discount card entitles the authorised signatory to a discount of 10% on all purchases every day. *Excludes lawnmowers, gift vouchers, goods from in store concessions and other such products as may be specified from time to time. The card cannot be used in conjunction with any other discount card or money off voucher or major discount promotions as specified. Offer ends 30th August 2010. The card must be presented at the time of purchase and is not transferable. It is not a credit card or cheque guarantee card. The card remains the property of Focus (DIY) Ltd, who reserve the right to change the conditions of use or withdraw the card without prior notice.